Contact Us
✉
Email support
dev@onishistudios.com
What is Snap Entry?
Snap Entry is a Ring-integrated app by Onishi Studios that lets you monitor your Ring doorbell and camera activity. It connects to Ring's Partner API to deliver real-time event notifications and device insights.
Common Topics
- Installing Snap Entry — Find Snap Entry in the Ring Appstore and tap Install. You’ll be guided through a one-time authorization that links your Ring account, then dropped directly into your Snap Entry dashboard.
- Signing in on another device — Visit your Snap Entry URL and click "Sign in with Ring." We use your Ring account as the identity, so there’s no separate password to remember.
- Deleting your account — Click "Delete my account" in the dashboard footer to disconnect the integration and remove all your data immediately. If you accidentally unlink Snap Entry from Ring, your data is preserved for 30 days so you can re-install without losing your sensor pairings or history.
- Webhook or notification issues — Ensure your Ring device is online and your account is still linked. If your dashboard shows you as disconnected, re-install via the Ring Appstore.
- Authentication errors — If your refresh token expires, re-install via the Ring Appstore. If problems persist, contact support.
- Snapshots not appearing — Snapshots are captured when a door sensor triggers and a paired camera is online. If images are missing, check that your sensor and camera are paired in Settings and that the camera is online in the Ring app.
- Upgrading to Premium — Go to Settings in your Snap Entry dashboard and select a plan. You’ll be taken to a secure Stripe checkout page. Once payment is confirmed your account upgrades instantly.
- Managing or cancelling your subscription — Go to Settings and click "Manage Subscription." This opens the Stripe customer portal where you can switch plans, update your payment method, or cancel. If you cancel, Premium access remains active until the end of the current billing period.
- Billing questions or refund requests — Email dev@onishistudios.com with your Ring account email and a description of the issue.